Return & Refund Policy
At Nuvellisse™, customer satisfaction is an important part of our shopping experience. We want you to feel confident when choosing our jewelry organization products.
This Return & Refund Policy explains the conditions, procedures, and requirements for returns, replacements, and refunds.
1. Return Eligibility
Nuvellisse™ accepts return requests within 30 days after your order has been delivered.
To qualify for a return, items must meet the following conditions:
✔ The product must remain in its original condition
✔ The item must be unused and free from signs of wear
✔ Original packaging should be included when possible
✔ Proof of purchase or order information is required
Returns that do not meet these requirements may not be accepted.
2. Requesting a Return
To begin the return process, please contact our customer support team:
Email:
service@nuvellisse.com
Before sending any item back, customers must receive return approval from Nuvellisse™.
Once your request is reviewed and accepted:
✨ Return instructions will be provided
✨ Additional shipping details will be shared if required
Please do not send products back without prior confirmation, as unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
Please check your order after delivery.
If your item arrives damaged, has a quality issue, or you receive an incorrect product, please contact us as soon as possible with relevant details and supporting information.
Our team will review the situation and assist with an appropriate solution.
4. Items Not Eligible for Return
Certain products may not qualify for returns, including:
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Items that show signs of use or damage after delivery
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Customized or personalized products
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Items returned without original packaging when required
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Clearance or final sale items
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Gift cards
If you are unsure whether your purchase qualifies, please contact our support team before submitting a return request.
5. Exchanges
If you would like to exchange an item, we recommend the following process:
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Request a return for the original item
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Wait for return approval and inspection
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Place a new order for the desired replacement product
This allows you to receive your preferred item as efficiently as possible.
6. European Union Cancellation Rights
For customers located in the European Union, applicable consumer regulations may provide a 14-day cancellation period after receiving an order.
To qualify:
✔ The product must remain unused
✔ The item must be returned with original packaging
✔ Proof of purchase may be required
This policy applies according to applicable local consumer protection requirements.
7. Refund Process
After receiving and inspecting your returned item, we will send you an update regarding your refund status.
If your refund is approved:
✨ The payment will be returned to your original payment method
✨ Processing may take up to 10 business days
Please note that your bank or payment provider may require additional time to display the refunded amount.
If you have not received your refund after the expected processing period, please contact us at:
8. Return Information
A return request must be approved by Nuvellisse™ before any item is shipped back.
Return instructions and the applicable return address will be provided after your request has been reviewed.
Thank you for choosing Nuvellisse™.
We appreciate your trust and are committed to providing elegant products and reliable customer support throughout your shopping experience.