The types of personal information we collect depend on how you interact with Nuvellisse™.

Information you provide directly may include:

• Name and contact details
• Email address
• Telephone number
• Billing and shipping addresses
• Order and purchase information
• Account information, if account functionality is available
• Customer service messages and return requests
• Marketing preferences where applicable

When you browse the website, certain technical information may also be collected automatically through website technology, cookies, logs, or similar tools.

• IP address
• Browser type and version
• Device and operating system information
• Pages viewed and website interactions
• Approximate location derived from technical data
• Cookie and session identifiers

Personal information may be used to operate and support our online store and customer relationships.

• Process and manage purchases
• Confirm orders and send transactional communications
• Arrange fulfillment and delivery
• Provide tracking and order-status information
• Handle returns, refunds, and customer service requests
• Maintain and improve website functionality
• Detect suspicious, fraudulent, or abusive activity
• Maintain records required for business operations
• Send marketing communications where permitted and where applicable consent or another lawful basis exists

Payments may be processed through payment providers and checkout services enabled for our store.

Nuvellisse™ does not ask customers to send complete credit or debit card numbers, security codes, banking passwords, or similar sensitive credentials through standard customer service email.

Payment providers may independently collect and process payment information necessary to authorize and complete transactions.

Our online store is supported by Shopify technology. Shopify may process personal information in connection with hosting, checkout functionality, ecommerce operations, fraud prevention, and other services necessary to operate the store.

Information submitted through the store may therefore be transmitted to or processed by Shopify and other service providers involved in operating or supporting the Services.

Those providers may maintain their own privacy policies governing information they process independently.

We may disclose information to service providers where reasonably necessary to operate the store and complete customer transactions.

These service providers may include:

• Ecommerce and hosting providers
• Payment processors
• Fulfillment and warehouse partners
• Shipping carriers and logistics providers
• Customer support services
• Website analytics providers
• Security and fraud-prevention providers
• Advertising or marketing technology providers, where enabled

Information may also be disclosed where reasonably required to comply with law, legal process, enforce agreements, protect rights, investigate fraud, or respond to lawful requests.

Nuvellisse™ may use cookies, pixels, local storage, session identifiers, and similar technologies to support store functionality.

These technologies may be used for:

• Maintaining shopping-cart functionality
• Supporting checkout and account sessions
• Remembering selected preferences
• Understanding website performance and usage
• Detecting technical or security problems
• Measuring or delivering advertising, where relevant tools are enabled

You may be able to manage cookies using your browser or any cookie-management options made available on our website. Blocking certain cookies may affect some store functions.

Where enabled on our store, we may use third-party analytics, advertising, or marketing tools to understand store performance, measure campaigns, or present relevant advertising.

Depending on the tools actually enabled, providers may include services such as Google, Meta, or other advertising technology platforms.

These providers may use cookies, device identifiers, pixels, or related technologies according to their own privacy practices.

We may use your email address for transactional communications relating to orders, shipping, customer service, refunds, account activity, or other purchases.

Promotional communications may be sent where permitted and where the required consent or other lawful basis exists.

Where an unsubscribe option is provided, you may use it to stop future promotional emails.

Unsubscribing from marketing does not necessarily stop transactional messages that are necessary to manage an active order or customer request.

We take reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission, website platform, or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect account credentials, email accounts, and payment information.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.

Retention periods may vary depending on the type of information and the reason it was collected.

Because Nuvellisse™ operates an online store and works with technology, payment, fulfillment, and logistics service providers, information may be processed in countries other than the country where the customer resides.

When applicable, we rely on available legal and contractual mechanisms required for such processing.

Depending on your location and applicable privacy law, you may have rights relating to personal information we maintain about you.

These rights may include the ability to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of eligible information
• Information about certain uses or disclosures
• Withdrawal of consent where processing relies on consent
• Certain marketing or advertising choices where applicable

Privacy requests may be submitted to service@nuvellisse.com. We may need to verify your identity before completing certain requests.

California residents may have additional privacy rights depending on the nature of the information collected, the applicable law, and whether statutory thresholds apply to our business activities.

Where required by applicable California law, eligible residents may request information about personal data practices or exercise available privacy rights.

Requests may be submitted through service@nuvellisse.com.

We will evaluate requests according to applicable legal requirements and may request information needed to verify identity.

Nuvellisse™ is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact service@nuvellisse.com so we can review the matter and take appropriate action.

Our website may contain links to websites, applications, or services operated independently by third parties.

This Privacy Policy does not govern personal information collected directly by those independent third parties.

We encourage you to review their privacy notices before providing personal information through external services.

If our business undergoes a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction where permitted by applicable law.

Any successor handling personal information would remain subject to applicable privacy obligations.

We may update this Privacy Policy from time to time to reflect changes in store operations, technology, service providers, legal requirements, or privacy practices.

The updated version will be posted on this page with a revised “Last Updated” date.

Where applicable law requires additional notice, we will provide such notice through an appropriate method.

Questions regarding this Privacy Policy or requests relating to personal information may be directed to:

Haikou Xinru Technology Co., Ltd.

Nuvellisse™ Customer Support
Email: service@nuvellisse.com
Phone: +86 15018529233

Business Address:
Room 9G, 9th Floor, Huanhai Business Consulate,
No. Av015, 15 Jinmao West Road,
Jinmao Street, Longhua District,
Haikou City, Hainan Province

Customer Service Hours: 24 hours a day, 7 days a week