After a successful order submission, an order confirmation is generally sent to the email address entered during checkout.

Please review the confirmation details carefully. If you do not receive an expected confirmation, contact service@nuvellisse.com and provide the name and email address used during checkout.

If you need to request a cancellation or shipping-address change, contact us as soon as possible.

We recommend contacting us within 12 hours of placing the order. We will make a reasonable effort to accommodate the request, but changes cannot be guaranteed once fulfillment, packing, or shipment has progressed.

Please include your order number, the email address used during checkout, and a brief explanation of the assistance you need.

Providing this information helps our team locate the relevant order more efficiently.

Available payment methods are displayed during checkout. Depending on availability, these may include PayPal and supported credit or debit card options.

The checkout page should be treated as the current source for available payment methods.

Nuvellisse™ primarily processes transactions in United States Dollars (USD), unless another currency is clearly displayed at checkout.

Your bank or payment provider may apply its own exchange rate or foreign transaction fee if your account uses another currency.

Nuvellisse™ does not ask customers to send complete card numbers, security codes, or banking passwords through ordinary customer service communications.

Payments are processed through the payment and checkout infrastructure enabled for our store.

Most orders are processed within 2–4 business days after payment confirmation.

During holidays, promotions, or other high-volume periods, processing may take up to 5 business days.

Our standard shipping fee is $5.99, unless a different rate or promotional offer is displayed during checkout.

United States: 10–15 business days

Canada: 11–16 business days

United Kingdom: 11–16 business days

Australia: 11–16 business days

Other available destinations: 15–20 business days

These are estimated transit times after dispatch and are not guaranteed delivery dates.

Orders may be fulfilled from our own facilities or from partner fulfillment locations, depending on inventory availability and the delivery destination.

The shipping origin may therefore differ from the legal company registration address shown on the website.

Once an order has been dispatched, available tracking information is generally sent to the email address used at checkout.

Carrier updates may take approximately 1–3 business days to begin appearing.

A short delay between shipping confirmation and the first carrier scan can occur.

If tracking remains unchanged for an extended period, contact service@nuvellisse.com with your order number so our team can review the available shipment information.

Please contact us if your shipment appears lost or tracking has stopped updating for an extended period.

If a shipment is confirmed as lost, an appropriate resolution may include a replacement or refund, depending on the circumstances.

Eligible purchases may be returned within 180 calendar days after delivery, subject to the conditions and exclusions in our Return & Refund Policy.

Contact service@nuvellisse.com before sending the product back.

Please provide your order number, the product you want to return, the reason for the return, and photos or video where relevant.

Once your request is reviewed, we will provide the applicable return instructions.

Please do not automatically send returns to our legal business registration address.

Our return warehouse may be different. After your return request is approved, customer service will provide the appropriate return warehouse address and instructions.

For a standard preference-based return, the customer is generally responsible for return shipping costs.

If an item is verified as damaged, defective, incorrect, or materially different from the product description, Nuvellisse™ will provide an appropriate solution without requiring the customer to bear additional costs associated with the verified issue.

After an approved returned item has been received and inspected, refunds are generally issued to the original payment method within 5–10 business days.

Your bank, PayPal, or card provider may require additional time to post the refund.

Contact us as soon as reasonably possible at service@nuvellisse.com.

Please include your order number, a description of the issue, and clear photos or video where relevant.

Once the issue is verified, we will provide an appropriate replacement, refund, or return solution.

Please contact our customer service team with your order number and photographs showing the item received.

Verified incorrect shipments will be reviewed and an appropriate solution will be provided.

Product appearance may vary slightly because of display settings, lighting, photography, material finishes, or normal manufacturing variation.

We aim to present product information and imagery as clearly as reasonably possible.

Please review the applicable product page for compatibility, connection type, supported devices, dimensions, or other relevant specifications.

If you are unsure before ordering, contact customer support with the exact product name and the device you plan to use it with.

Personal information may be used for legitimate purposes such as processing orders, arranging fulfillment and delivery, providing customer service, maintaining website functionality, preventing fraud, and communicating with customers.

Please review our Privacy Policy for more detailed information.

Depending on your location and applicable law, you may have eligible rights relating to access, correction, deletion, or certain uses of personal information.

Requests may be sent to service@nuvellisse.com.

Email: service@nuvellisse.com

Phone: +86 15018529233

Customer Service Hours: 24 hours a day, 7 days a week.

Nuvellisse™ is owned and operated by Haikou Xinru Technology Co., Ltd.

Business Address:
Room 9G, 9th Floor, Huanhai Business Consulate,
No. Av015, 15 Jinmao West Road,
Jinmao Street, Longhua District,
Haikou City, Hainan Province

Owner: Jiang Qiang