Contact Us
Haikou Xinru Technology Co., Ltd.
Nuvellisse™ is owned and operated by Haikou Xinru Technology Co., Ltd.
Contact Us
Questions about an order, a product, or your shopping experience? Our support team is available to help you find the information you need and guide you through the next step.
Simple support for everyday questions.
At Nuvellisse™, we want getting assistance to feel straightforward. Whether you are checking an existing order, asking about one of our electronic accessories, or need help understanding a store policy, you can contact our customer service team directly. We will review your message and provide the most relevant information available for your request.
Email Support
For order questions, product inquiries, return requests,
or general assistance, email us at
service@nuvellisse.com
24/7 Availability
Customer service is available 24 hours a day, 7 days a week, so you can reach out whenever assistance is needed.
Tell us what you need help with.
Providing a few details in your first message can help us understand your request more efficiently. If your question relates to an order, please include your order number and the email address used during checkout whenever possible.
For product-related questions, you may also include the product name and a short description of what you would like assistance with.
Order Assistance
Contact us regarding order details, order status, shipping information, or questions about a recent purchase.
Product Questions
Need more information before or after purchasing? Send us the product name along with your question.
Returns & Refunds
If you need to request a return or discuss a refund, contact us first so our team can provide the applicable instructions for your order.
Where Nuvellisse™ is operated.
Nuvellisse™ is owned and operated by Haikou Xinru Technology Co., Ltd.
The following address is the business address associated with the company operating this website.
Room 9G, 9th Floor,
Huanhai Business Consulate,
No. Av015, 15 Jinmao West Road,
Jinmao Street, Longhua District,
Haikou City, Hainan Province
Please include your order number when contacting us about an existing purchase. This helps our support team identify the relevant order information and respond to your request more efficiently.