Orders are generally processed within 2–4 business days after payment has been successfully confirmed.

During this period, the order may undergo routine order verification, item preparation, and packaging before being transferred for shipment.

During holidays, promotional periods, or other high-volume periods, processing may require up to 5 business days.

Business days generally exclude weekends and public holidays.

Standard orders are subject to a $5.99 flat shipping fee.

The applicable shipping charge will be displayed during checkout before payment is completed.

If a promotional shipping offer or another delivery option is available, the applicable rate shown at checkout will apply.

Delivery times begin after an order has been dispatched. Estimated transit times may vary by destination, local carrier conditions, customs procedures, and other circumstances outside normal fulfillment operations.

These timeframes are estimates rather than guaranteed delivery dates. Carrier disruptions, weather events, peak shipping periods, customs processing, or remote delivery locations may result in additional transit time.

Nuvellisse™ orders may be fulfilled from our own facilities or from third-party and partner fulfillment facilities, depending on inventory availability and the delivery destination.

As a result, the location from which a package is dispatched may differ from the business registration address displayed on this website.

Multiple products within the same order may occasionally be shipped separately if they are stored at different fulfillment locations.

After your order has been dispatched, a shipping confirmation email containing available tracking information will be sent to the email address provided at checkout.

• Tracking information may require approximately 1–3 business days to begin showing carrier updates.
• A short delay between shipment confirmation and the first carrier scan does not necessarily mean the package has stopped moving.
• Please verify that the email address entered during checkout is correct so shipping notifications can reach you.

If tracking has not updated for an extended period, contact service@nuvellisse.com and include your order number so our customer service team can review the shipment information.

International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or standard shipping fee and may be collected by the applicable customs authority or delivery provider.

Customs regulations vary between countries. Customers are encouraged to check applicable local import requirements before placing an international order.

Customs inspections and clearance procedures may also extend the estimated delivery time.

If you need to request a change to your shipping details or request cancellation of an order, please contact us as soon as possible at:

service@nuvellisse.com

We recommend contacting us within 12 hours of placing the order. We will make a reasonable effort to accommodate requests received before fulfillment has progressed too far.

Once an order has been packed, transferred to a fulfillment partner, or dispatched, we may no longer be able to modify or cancel the shipment.

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact service@nuvellisse.com with your order number.

Our customer service team will review the available tracking information and, where appropriate, communicate with the fulfillment or delivery provider.

If a package is confirmed as lost in transit, Nuvellisse™ will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances of the order.

Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or materially different from the product ordered, contact our customer service team as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number
• The name of the affected product
• A short description of the issue
• Clear photos or video where relevant to the claim

After reviewing the information, we will provide an appropriate replacement, refund, or return solution when the issue is verified. Customers will not be required to bear additional costs for verified damaged, defective, or incorrectly shipped items.

Customers are responsible for entering a complete and accurate shipping address at checkout.

Before submitting your order, please review the recipient name, street address, apartment or unit number where applicable, city, postal code, and contact information.

If you notice an error after placing an order, contact us promptly at service@nuvellisse.com. Address changes cannot be guaranteed once fulfillment or shipment has begun.